Thank you for your interest in JkSigma products and services! We understand that sometimes things don’t go as planned, and you may need to return or request a refund for an item. This policy outlines the guidelines for returns and refunds at JkSigma.
Products:
- Eligible for Return: JkSigma will accept returns for unopened, unused, and undamaged products within [5] days of purchase. A copy of the original receipt or invoice will be required.
- Ineligible for Return: We cannot accept returns for opened, used, or damaged products. Additionally, custom-made products or digital downloads are also ineligible for return unless otherwise specified at the time of purchase.
Refunds:
- Approved Refunds: Once your return is received and inspected, we will send you a notification and process your refund according to your original payment method. The processing time for the refund may vary depending on your bank or financial institution.
- Shipping Costs: JkSigma will cover the return shipping costs if the return is a result of our error (e.g., incorrect item shipped). Otherwise, the customer will be responsible for return shipping charges.
Warranty:
- JkSigma offers a [5] warranty on our products. This warranty covers defects in materials and workmanship under normal use. Please refer to the specific warranty information included with your product for details.
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
How to Make a Return:
- Contact JkSigma customer support by email at [support@jksigma.in] or phone at [+91-9319821922] to initiate a return request.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Securely pack the item in its original packaging, if possible.
- Ship the return package to the address provided on the RMA.
- Keep your receipt and any tracking information for the return shipment.
Contact Us:
If you have any questions concerning our return and refund policy, please don’t hesitate to contact us:
- Email: [support@jksigma.in]
- Phone: [+91-9319821922]